Terms and Conditions
Please be aware that our china consists of matching trios (cup, saucer and tea plate) but not necessarily matching sets. If you wish your event to have a particular colour theme, we will do our best to accommodate this.
Due to the nature of vintage items there may be signs of wear, for example slightly worn gilt on the rims, but there will be no chips or cracks in the china.
Hire prices listed are for one day’s use. This covers 3 days (delivery, your event and collection). Longer hire periods can be accommodated – please contact us if you require this.
China will be packed and delivered in plastic boxes. Wrapping must be retained for repackaging after hire period.
Set up, table dressing and packing away are NOT included in the hire charge.
During the hire period all items hired from Maryann Vintage Tea remain the responsibility of the hirer until return or collection. This includes any losses or breakages.
Maryann Vintage Tea accept no responsibility in the event of any injury, accident or damage caused to any party through breakages, accidents, use or presence of hire equipment during or after the hire period.
All items remain the property of Maryann Vintage Tea at all times.
Delivery and Collection
We will deliver and collect orders free of charge within 12 miles of Solihull or Rednal.
Orders outside the 12 mile radius will incur a delivery charge, although we are happy for you to collect and return items yourself.
Washing up and repacking
Washing up is included in the hire charge and will be carried out by us after collection.
If items need to be washed for reuse during the hire period, the hirer agrees not to use a dishwasher or any abrasive material. Hot soapy water should be used, then china should be either air dried or hand dried with a soft tea towel.
China should be repacked into the boxes they were delivered in, using original packing material.
Before repacking china for collection, the hirer agrees to empty away any liquids and gently scrape away any uneaten food. The trios do not need to be matched, just packed away.
The china must be packed and ready for collection at the agreed time. Any time spent over 15 minutes repacking, by a Maryann Vintage Tea employee, will be charged at £20 per half hour, which will be deducted from the security deposit.
Orders, Deposit and Payment
Prices quoted at the time of booking will be honoured up to the agreed hire date.
A non-refundable deposit of 25% of the total hire value will be required to secure booking.
The remaining balance must be paid 14 days prior to hire date.
For orders placed less than 14 days prior to an event, the full hire charge is required upon booking.
Order requirements must be finalised 14 days prior to the hire date. Any adjustments to the original order will be reflected in the final invoice. If you require extra china to that stated on the original order, we will do our best to accommodate this, but please be aware that this may not always be possible if we have multiple bookings.
There will be a returnable damage deposit of £100, (payable at time of final balance payment – 14 days before the event). This will be returned once all of the items have been returned and checked.
In the event of any items of china being broken or damaged, these must be returned to Maryann Vintage Tea wrapped in paper.
Each small item (cup, saucer or tea plate) will be charged at £3.00, sugar bowls and milk jugs will be charged at £5.00 each, cake plates at £6.00, cake stands at £8.00 and teapots / coffee pots at £25.00 (as this is our most expensive item to replace).
Missing items (which have not been returned broken) will be charged at £10 per item, with the exception of a teapot / coffee pot which will be charged at £30.
Any replacement charges will be deducted from the £100 damage deposit before return.
If cost of damaged or unreturned items exceeds £100, the hirer agrees to pay the outstanding amount.
For cancellations made more than 30 days before the hire date, the 25% deposit will be retained.
Cancellations made 30 days or less to the hire date are charged at 50% of the total hire fee.
Cancellations made 14 days or less to the hire date are charged at the full 100% of the hire fee.
Cancellations must be made in writing – via letter or email and any outstanding payment settled within 30 days of cancellation.
Please be aware that food and cakes are prepared by Maryann Vintage Tea in a kitchen that handles allergenic ingredients. There is not a specific allergen free zone. When preparing any foodstuff, including gluten free, great care is taken to avoid any cross contamination. However, due to the nature of our kitchen we are unable to guarantee that any of our food is completely allergen free.
Customers who purchase food and/or cake from us must be aware of any allergies of their guests / consumers when serving and should inform them appropriately.
If you would like allergen information concerning the ingredients in our food, please ask and we will be happy to provide this information.
These terms and conditions are used to form a contract between Maryann Vintage Tea and the hirer.
At time of delivery we will require a copy of the Terms and Conditions paperwork which must be signed by the hirer. The hirer can either:
print and sign a copy which can be handed to us by the person taking delivery
sign a copy that MVT will bring with delivery
give email consent for person taking delivery to sign on their behalf
Delivery will not go ahead without a signed copy of Terms and Conditions